policies

Refunds

Due to the nature of the work we do, there are no refunds. That’s because when you sign up for our services, we commit our time to work with you.  Our services are backed by a 100% customer satisfaction policy. We stand behind our work, and if we’ll deliver what we promise.

Payments

Failure to pay an outstanding invoice within 90 days may result in the cessation of accessibility and/or irretrievable loss of data.

Projects with a completion deadline of less than one week require a 70% deposit before work will commence.

Access By Third Parties

Any administrative access to the site or changes to the site by third-party developers without prior notification may result in a comprehensive backup and audit of the site at the site owner’s expense.

WordPress Upgrades

The WordPress platform is continuously improved to provide Security updates to the WordPress platform are automatic. Updates to plugins are charged once per quarter if required.