A Customer Relationship Manager is the most significant, and in my opinion, the most underutilized business tool. Practically overlooked by small businesses, a CRM should be what most small businesses invest in first, well before business cards, office space, or even a Web site. Having a good CRM can help you visualize, plan, execute, and fine tune your sales process, business workflow, communications, marketing and customer service – all from one place. Being able to do all of that, as a small business owner, will make you all that more organized when you’re ready to open your doors, real or virtual.
Posts in category Article
Good Systems Are Not Good Enough — Why Systemic Eloquence Should Be Your Goal http://feeds.inc.com/~r/home/updates/~3/kNsXbtgcX4k/story01.htm
Customers Require More and CRM Systems Can Help http://www.crm-daily.com/story.xhtml?story_id=100901
In Branding, Nothing Is Neutral. Use These 3 Tactics to Shape Your Brand Image. http://www.entrepreneur.com/video/271005
How do you manage a seamless, branded customer experience across an ever-increasing number of multiple channels?
Information is the sole reason people visit your site. Making certain your information is accessible, searchable, categorized and available, and that your design doesn’t interfere with that, is a critical element of your user experience.
We need to teach people that information architecture (IA) decisions are just as important as the look and feel of technology stack choices. We need to teach people the importance of semantics and meaning. We need to teach people to look past the way the rest of the web is structured and consider instead how their corner of the web can be structured to support their own unique intentions.
Source: The Pain With No Name http://alistapart.com/article/pain-with-no-name
We all get burnt out from time to time. It’s in our nature as creatives. But it’s something we need to learn how to deal with, not agonize over.
What To Do When You Lose Motivation as a Designer http://speckyboy.com/2016/01/29/lose-motivation-designer/
Tips on How to Improve Your Website’s Bounce Rate http://tech.co/tips-improve-websites-bounce-rate-2016-02
Getting hacked is a pain. It means there’s a security hole that needs to be plugged, developers have to charge for cleaning your site, Google will ding you and it takes time to undo their penalty, and worst of all, your visitors will lose trust in your site, which you may never retrieve.
Hacked Content On The Rise: Take SEO Precautions To Protect Your Site http://searchengineland.com/hacked-content-rise-take-seo-precautions-protect-site-240855
I’m not sure how many more times it needs to be said, but it never gets old. Content is king.